Last Updated: [10th June, 2026]

At JEWEL VICINITY, customer satisfaction is important to us. Please read this policy carefully before placing an order.

Return Eligibility

Customers may request a return within 10 days of receiving their order.

To qualify for a return:

• The item must be unused.

• The item must be in its original condition.

• The item must be returned in its original packaging where applicable.

• Proof of purchase must be provided.

Non-Returnable Items

The following items cannot be returned or refunded:

• Customized or personalized products

• Products that have been worn, used, damaged, or altered by the customer

• Products returned without original packaging where applicable

Wrong or Defective Items

If you receive the wrong item or a defective product, please contact us within 48 hours of delivery.

Where verified, we may offer:

• Replacement of the product

• Store credit

• Refund, where appropriate

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error.

We recommend using a trackable shipping service when returning items.

Refund Processing

Approved refunds will be processed after inspection of the returned item.

Refunds will be issued through the original payment method where possible, or through an alternative mutually agreed method.

Processing times may vary depending on banks, payment providers, or other third parties.

Order Cancellation

Orders may be cancelled within 3 hours of placement.

Cancellation requests made after this period may not be accepted if the order has already been processed or dispatched.

Contact Us

For return or refund requests:

Email: jewelvicinity@gmail.com

Phone: +92 11 2858683

Islamabad, Pakistan

REFUND AND RETURN POLICY